Support like no one else — see the problem, fix it faster.
Report a bug from anywhere in Ledgersync with a screenshot or video, so support sees exactly what you see. And when the team is offline, Ask AI answers your question instantly. This is support no other platform offers.
Report a bug without ever leaving your work.
The Report a Bug tool lives inside Ledgersync. Capture a screen grab or a full video (up to 200MB), paste it, drag & drop it, or browse for a file — then tell us what happened. No screen-recorder downloads, no zipping files, no long email chains.
When support can see the issue instead of interpreting a written description, tickets get resolved dramatically faster.
Show us the problem — don't just describe it.
Capture a screen grab
Grab exactly what's on screen in one click — no external tools, no cropping and re-uploading.
Capture a video
Record the issue as it happens (up to 200MB) so support sees the full sequence, not a guess.
Paste, drag & drop, or browse
Paste with Ctrl/⌘ + V, drag a file in, or browse — whatever's fastest in the moment.
Describe what happened
Add context in the notes field so the ticket lands with everything the team needs up front.
Every ticket arrives with the full picture.
A screenshot or short video removes the guesswork. Our team skips the back-and-forth of "can you send a screenshot?" and gets straight to the fix — so you spend less time waiting and more time serving your clients.
Visual context means fewer clarifying replies and faster first-response fixes.
Video captures intermittent issues that a static description can't explain.
Real humans on support — not a ticket queue that disappears into the void.
Support offline? Ask AI answers instantly.
Support is never truly closed. When our team is offline, Ask AI answers your questions in seconds — pulling from the Ledgersync knowledge base and site to resolve most questions on the spot. Ask about bank connections, billing, QBO sync, supported institutions, and more.
Excellent support isn't a feature — it's how we operate.
Capture-and-send bug reporting, faster ticket resolution, real humans, and an AI assistant that never sleeps. No other platform in this space combines all of it. That's the Ledgersync support difference.
Get support like no one else offers.
Visual bug reporting, faster resolutions, and an AI assistant that's always on — all part of Ledgersync.
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